Our pet beds are designed with you in mind, optimized for your dog's needs and backed by a 60-day, no-hassle return policy and our 1 year warranty. This warranty is measured from the date of purchase. Simply contact us and explain the situation. We may ask for a photo of the problem with the bed for our records.
If you need to return the whole mattress, we will send you a box to ship it back to us.
We offer free national UPS delivery from your door to ours if your dog isn't satisfied with the bed.
If your dog is unsatisfied, simply remove the cover and wash it to remove any excess hair. Once dry, put the cover back on the foam mattress and put it in the box we sent you.
No Returns will be accepted without a Return Merchandise Authorization (RMA) number.
For Warranty claims to be valid, the purchaser must follow these instructions:
You must obtain a Return Merchandise Authorization (RMA) number from StellaBeds.com before returning a defective product. To obtain your Return Merchandise Authorization (RMA) number; call us at (208)228-5657 or email us at email@example.com. No returns will be accepted without a Return Merchandise Authorization (RMA) number.
Under this warranty, Stellabeds.com will repair or replace any part or parts which may prove defective under the conditions described herein.
Customers will be responsible for returning the mattress to be repaired. We then will cover the price of shipping either for your repaired mattress or your replacement.
Except for the expressed limited warranty set forth above, StellaBeds.com, makes no expressed or implied warranties in the agreement or otherwise.
To the fullest extent permitted by law, StellaBeds.com disclaims all warranties, written, expressed or implied. StellaBeds.com expressly disclaims any and all liability for any injury, loss or damage, incidental or consequential, arising out of the use or intended use of the product. In no circumstance will StellaBeds.com entire liability exceed the purchase price actually paid by the purchaser for the Product, or any defective portion, whichever is the lower amount.